disgusted with service

<p>I took out three contracts with zonefitness some time this year but my son fell ill so august we havent been goin to gym however have still paid the subscription. In Setember my husband lost his job so at the beginning of october i sent a email to zonefitness explaining my situation and asked them not to debit my account.</p> <p>last week as soon as my salary went into my account on the 24th they debited. i went and put a stop order on my account, yesterday the bank sent me a statement that i owe them R900 for unpaid debit charges unopn qerying i found out that Zonefitness has trying to debit my account like 10 times in October, which has now caused my charges to much. i signed the debit order for the 31st of each month not any other date of the month so how can they do this.R900 is alot of money to just give away because of them. the curtious thig to do would have been to contact me the first time the debit was unaid not keep quite and continue debiting.</p> <p> </p> <p>I contacted them yesterday morning and was asked to send an email and they will get back to me even this morning i emailed them but still till now i have heard nothing from them. i do understand that we signed a contarct and even if we dont go to gym i still have to pay but to debit my account so may times and put me into unnecessary expenses is not right at all.</p> <p> </p> <p>i just want this to be sorted and would like my funds back coz this is unacceptabe and has put my into such a fix</p>