Disgusted !!!

<p>I've been with zonefitness about 2 years ago (greenpoint) and had troubles with them back then regarding the freezing of my account as I left to go overseas and they were still debiting , the only way my issue was resolved was through Hello Peter .</p> <p><br />Anyway I thought maybe they have changed , friends of mine from overseas (students) are with them and convinced me to come gym with them. I then went into zonefitness and spoke to a Chante in regarding signing up ,and she should be giving me the figures and what they have to offer me . She then said there's a promotion on the "12 month contract "for R250 and joining fee was was R175 . I was happy with that ,as I use to pay R200 for 24month back then ,and bragged to everyone that I've now signed up with a gym and I was happy with the amount .</p> <p><br />The next day Chante called me to apologize that she gave me the incorrect figures as she made a mistake , it suppose to be R275 for 12 months and joining fee is R150 and I need to come in to sign the correct figures .</p> <p><br />I told her that it's not my problem or my fault and I still want to pay the R250 which I signed on paper for, and I don't mind about my joining fee . She said that she will speak to her manager and get back to me which she didn't , I called in the following day to speak to her to find out if she spoke to her manager and she was like yes however there's nothing they can do and I must just come sign the correct documents .</p> <p><br />It was poor reception as the line got cut and some other male salesperson called me back on behalf of Chante , he was very nice as he apologized and heard me out , I also mentioned I want to cancel ,and said ,he will see what he will do as he does not want to loose a customer and he would email me ,as I exchange my email to him ,over the phone .</p> <p>No email was sent to me .. Was waiting on one ..</p> <p>I then called in again on Monday to speak to Chante as nothing has been resolved and it's a week now, receptionist told me Chante just left now and they put me threw to a male salesperson by the name of julian or Brandton as they were the only two left there that evening . So I explained my situation again to this person and he was extremely rude. I asked him what was his name and do he want me to take this further ,he was like " hello lady , don't tell me about taking this further , and I won't give you my name !!"he then put the phone down in my ears . I was disgusted/angry at that service .</p> <p>I then called back to speak to a manager Garth and told him to call me back immediately . This manager was so rude to me , never really allowed me to explain myself as he knows about my situation and was speaking over me .He told me " I admire Chante for even calling you back and acknowledging her mistakes as we are all human and make mistakes" Wow . He also said " 99% of members would just come in and sign the correct contract because they know we all make mistakes and it's not like a big thing because it's only a R25 difference " I was even more angry/sad , as this people have no customer service whatsoever.</p> <p>I explained to him it's not really anymore about the money and I don't care but I want to cancel and I want a full refund because clearly they not understanding me and they shouldn't be messing with people's money like that as we have other debits that comes off also ,even if it is a freaking R25 difference !!!! . He was still blabbing and making me feel like **** !! And said I don't need to come in to cancel , I must just send him an email and he will cancel it and give me the refund .</p> <p>Please tell me how is this my fault ? I will not recommend anyone to sign up with zonefitness greenpoint as I'm disgusted and furious with this service for the second time around and also I have a document signed for my contract on paper with the correct figures and I will take this further ! An apology over a phone will not make me feel any different about you guys !!</p> <p> </p>