DISAPPOINTMENT

So there was communication sent out to members on 9 July 2025 and members were informed that the Muizenberg branch is closing and we're given the option of putting in a cancellation request or to get the superclub upgrade for free if they wish to continue being part of the gym itself. Members were told they have up until 25 July 2025 to submit a cancelation request at no cost and I did so the next day and was informed my request has been put through and last debit order was to go off on the last day of July. On the 16th a call was made to a person named Vincent and it was conformed that I am/will be canceled so i don't have to worry about anything and my cancellation request was approved and never heard from them again. From the 7th of August 2025 I've been sending out emails to someone named Ingrid to also confirm if the membership is canceled and till today no response has been received. When calling the branch I was told that all cancellation requests were no longer applicable as they have a new lease and will no longer be closing the branch, I told them this is unfair as their circumstances changed and to me it was confirmed that my membership is canceled and i was once again provided with Ingrid's email and once again I raised my concerns with her and again no reply/response till today. Now on top of that another debit order for zone fitness has gone off and I was told if I still want to cancel I will now have to follow standard cancellation procedure where I will need to pay a remaining amount between R1200 - R1400 as I am on a 12 month contract which I didn't evens want in the first place as I instructed them to say that I wanted a month-to-month contract due to work.

Their circumstances changed and now I am not evens able to get any response from anyone as if it is my fault as I informed them that I acted on communication they sent out and made alternative arrangements.