Disappointed and dissatisfied

Hello I have been a loyal member for zonefitness for the past 36 months. My contract expired on November 2024 and I was paying R165. 00 a month. Disappointment was the deduction of R299. 00 by them on the 29 November 2024.i wrote an email via their website to enquire about the ridiculous amount but I have not received any update. I further wrote on their Facebook page to enquire and I got a response to my inbox as follow: We have a great Black Friday special running until 30 November 2022, R150 a month for a 36 months Single Club membership or R175 a month for a 36 months Super Club debit order membership. For more info a membership consultant can contact you if you can please provide us with your contact details and branch closest to you? Alternative you can pop in at the branch or visit our website www.zonefitness.co.za to get in touch. I then gave my details to this day I am still waiting. I also went to Promenade so anyone can explain the huge amount taken on my account. I was told that they have a wifi connection fault and they cannot help me. If this was something they were well aware of they could have explained to me immediately. When I followed up on the Facebook response I was told in both Promenade and philippi branch that I cannot join for the special as it is only for new members. I ended up cancelling my contract of month to month to pay R299.00 I cannot afford it and I never agreed on it and I was not informed about it. On my contract there is a clause that specify that when the contract expires it will be on a month to month basis and it does not state that, should it expire I will pay R299. Thank you.