CB
Craig B
1 reviews | Active since Nov 2013
03 Nov 2015, 08:01
Deducting my account AFTER expiry
My account is still being debited even after my contract has expired with Zone Fitness (signed at Cape Quarter, joined at Parow). I was given a 3-month account payment freeze earlier in the year due to poor service received, but I have not gone back to the gym since 3 months ago. Now my contract has expired, but the debit order still goes off. My repeated emails to the Manager of Zone has fallen on deaf ears. I am highly disappointed.
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Zone Fitness's replyOfficial
03 Nov 2015, 09:21Hello MrBes,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint & the email correspondence you have provided to the Operations & Regional Managers of the Club, & someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint & the email correspondence you have provided to the Operations & Regional Managers of the Club, & someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply03 Nov 2015, 09:21
Official
Hello MrBes,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint & the email correspondence you have provided to the Operations & Regional Managers of the Club, & someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our phone conversation, I have logged your complaint & the email correspondence you have provided to the Operations & Regional Managers of the Club, & someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs