1 reviews | Active since Jul 2015
Debits continue even after promises to stop
I went into the Wynberg Zone fitness in Jan 2016 to stop my membership. Was told beginning of Feb 2016 would be my last deduction. Beginning of March 2016 I noticed debit orders being processed for Zone Fitness. I made no provision for these debits and incurred bank charges. I went looking online for help and logged a complaint via zone fitness complaint portal via their website. No one ever got back to me. I then turned to their facebook page and finally was contacted by Lishka. After some back and forth (me requesting immediate cancellation) Rebecca and Lishka confirmed on the 10 March there would be no more debit orders. Today 22 March a R295 Debit order has been processed against my bank account. <br> <br> Now who do I speak to? How difficult is it to get proper service at Zone Fitness?
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs