Debit Orders

I have been with Zone for 3 years and the last year that I have been with them I joined my fiancee with the intentions of paying from my bank account. To set this up I am sure is not Rocket Science. I have been having numerous problems with my account beeing deducted incorrectly and continuesly for months , the more I called and complained to the Debtor about the deductions, the less help I have gotten. For a year I have been having this problem purtting me in arrears of R3500 with my bank because of her incompitence! She then finally realised after I have sent bank statements that she was the one in the wrong! I had to pay R3500 into my bank account to fix my account and all she said was no refunds will be made!!! ***?? Is this for real? Now again after supplying new bank details the same issue is happening and my account has been deducted yet again!!! I am done with this and if this issue does not get sorted out and I do not get refunded the full amount that bas been deducted wrongly over this course , I will then take Zone to Court and sue Zone for even more! I am awaiting on someone to get back to me ASAP. Tazneem is the Debtor.