Debit Order Deduction Issue

I’m very unhappy with the way Zonefitness does things.Im starting to believe there is ***** of some sort they are doing.I signed up for gym in December and opted for a bank deduction and even approved the mandate for them to deduct from my Capitec account.Debit order date I requested is month end preferably around the 27th because that’s when I get paid.The sales person advised they would start deducting in December which was fine.Now I didn’t notice they did not debit in December until they sent an sms in January on 05/01/2025 if I’m not mistaken saying I’m in arrears.I got in touch with the sales person and he just gave me baking details to pay via eft and said unfortunately he cannot check why they didn’t debit he doesn’t work in that Department.On the 15/01/2025 they debited my account and I reversed the deduction because it was not our agreement.I logged a complaint on their website but got no response.I have not been attending gym because of this.Month end of January again there was no deduction or attempt to debit.I received a call today 06/02/2025 from apparently their admin or accounts person.I asked if they received my complaint first and she mentioned she cannot check because she doesn’t work in that department.I asked for an email so I can log a complaint she mentioned there isn’t one and I must just keep trying the website.She works in the accounts department and can see my contract but cannot assist with the issue but I must just pay the arrears.On the call with this lady who can’t assist me but insists on giving me banking details to do an eft and since I work for Sanlam they are telling me they need to discuss this with my HR.I made it clear to the sales person and the lady on the phone that I do not want anything going off my salary.They have no business contacting my HR.It seems to me they are pushing for a salary deduction which I clearly said I do not want.They are not willing to resolve this issue but want me to pay arrears I don’t even know accumulated how.