Customers called ****s for merely giving cleanliness feedback

So a whole Operations Manager at St George’s Mall called me a ****. Her exact words? “However some of the points you mention I do not believe to be true…”

I took the personal time out on a weekday, point out for concerns related to cleanliness of the gym. Her reply opening like was “ Thank you for logging your concerns. However some of the points you mention I do not believe to be true…”

Imagine a whole operations manager calling you a **** upfront. I literally brought a few cleanliness items to her attention. From dust, to tissue and empty plastic bottles lying in the same spot for days etc.

Tasneem called my a **** upfront and has become so defensive in defending any her level of cleanliness is acceptable. Who says hers is unacceptable. Maybe she likes dust, tissue and plastic bottles lying around for days. Yes for days. But us as clients go to their establishments for basic cleanliness. I’ve been to 2 other Zone Fitness. Tasneem and St George’s mall cleanliness is a far cry from the other clubs.

Tasneem, stop taking feedback so personal. Your cleanliness is not what is expected. Clients don’t expect miracles and 5 Star service but we expect basic cleanliness. Your customer centric approach is non-existent.