Customer Service from Selinah Mo***eng

Good day,

Today the 6th of December after a long 2 weeks without training, as I was working out of the country. I went to the gym in Lenasia, greetings as usuals. As I am tapping the entrance it declined. I ask the lady at the reception what would be e problem as I know all my accounts are up to date. Lady reply to me that your account has been blocked because I did not pay R99.00. So I askes so you guys you have 24month with me and you cant let me in because of R99.00? They said Rules are rules. I phone my wife as she is the one handling finance, and she said she reverse the R99.00 because she was scared of ****. and she was not aware about that R99.00 . That is why she reversed it. The called a lady by the name of Selinah Mo***eng. She came and speak in Sotho and I respond in Venda as I cant speak her language. I suggested why cant we speak in English? her respond was What is your problem, I looked at the lady from the reception and said, I dont have a problem. Lady from reception tried to explain. to show that Selinah she is Inexperience in her Job , Or she doesnt know anything about customer services. She said GO AND PAY NOW AND THEN WE CAN OPEN FOR YOU" I said why cant you debit next month or whenever you run another debit. "We cant" Due to the poor service I receive from her I asked her to cancel my membership and my Wife's membership. Guys we all know how difficult life is out there. The treatment I receive from Selinah was totally out of order. Sales team is working so hard to get sales and the lady who are sitting in the offices are treating us a s customers like we are nothing... I am not happy at all. Cancel the relationship for 24month because of an *********** lady who does not have any customer care.

Please treat every customer with respect. we are there by choice

Thanks you.