1 reviews | Active since Mar 2014
**** Billing System
I have cancelled my zone fitness account years ago, paid all outstanding amounts and filled in the cancellation form which I still have in my possession (the lady that assisted me with the cancellation's name is Kashefa). However every year this time I get sms notifications from zone fitness (or an agency that collects on behalf of zone fitness) that I owe them money, and each and every time I query this they assured me they gonna sort it out and then they eventually fix it, but then it just repeats itself again the following year. Today I received another sms and called the number in the message; the lady that answered said I must fax them the cancellation form. *** GUYS!!! Please sort this out as I AM NO LONGER A CUSTOMER!! While you busy sorting that out PLEASE FIX YOUR BILLING SYSTEM and remove my name off your database. I am tired of phoning you guys to sort this out, PLEASE CALL ME on my number ***
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to our National Debtor Manager, she should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs,and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to our National Debtor Manager, she should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs