COVID-19 Crisis & Membership

COVID-19 has hit us all terribly and got everyone scared to their boots! Everyone is scared for their lives, no 1 wants to be next to any one and we all need to be safe. The whole country is on shut down because of this global crisis in fact this global natural disaster and I find it extremely disappointing that as members of Zone fitness we have received no communication in respect of what is to happen with our memberships........

Are we still going to be debited despite the fact that the country is on shut down and we can do nothing about this!???????? How on earth does this make sense? I phoned almost 3 branches, 1 in kraaifontein and 2 in Cape Town CBD and the staff have not been briefed in terms of how to respond to this issue when members enquire and to the point that one manager I spoke to in Town where I joined membership suggested that I cancel and off which that is still ******* to me because I must still pay a cancellation fee for an account that Zone Fitness is supposed to be suspending during this crisis. Its ******* that you will be debiting our accounts yet we will not be attending gym due to a global natural disaster!

My friend who is also a member phoned in again today to the same branch I was advised to cancel and she was informed by the staff member at the branch that Zone Fitness has reached the maximum number of people that you can freeze for...... Really!!!!!!!!!!! what nonsense is that? she further said to her that the members must provide a "valid reason" for wanting to cancel ....... What could be more valid of a reason than people not attending because of a NATIONAL SHUTDOWN!!!!!!

What further frustrates me is the fact that Zone fitness did not send out communication to its members Yet when I first phoned on the 23rd March in the morning I was told by staff members that they are waiting information from head office after the president has addressed the country on the way forward..... Now that he has, Zone Fitness still chooses to ignore that and carry on like it is normal with debiting our accounts but just closing doors. I don't want my membership to be extended for whatever time that we will be shutdown or have it for longer than I am contracted with you... Freeze my account until I am able to attend again after the COVID-19 has been managed by national government. YOU MUST GO NO WHERE NEAR MY BANK ACCOUNT DURING THIS PERIOD OF THE EPADAMIC! ZONEFITNESS JUST WANTS TO ROB ITS MEMBERS.

You provide the same services as Virgin Active.... Membership that is paid for on attendance based yet they were able to freeze peoples memberships and not debit their accounts but you want to make a quick buck out of a disastrous time in the country. SIES ON YOU!