1 reviews | Active since Mar 2009
Contract not cancelled, debit order processed
I am resorting to this route to get my problem sorted out as it appears that dealing with the local persons responsible is not working. On 8 Dec 2015 I terminated my son's contract in writing with Kurt at the Fish Hoek gym. This was obviously not done as I had to forward this correspondence again on 2 Feb 2016 to Zahied - Kurt no longer works there. Matter was resolved in that I was reimbursed via cash deposit into my banking account (not to mention that I have to pay the cash deposit fee of over R14). <br> On 1 March 2016 my account was once again debited for this contact which was supposed to be terminated as of 1 Jan 2016. Please assist as I have had enough. I don't see why I should do all this running around - and pay banking charges - when Zone Fitness is not cancelling my contract.<br>
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to the Operation Manager of the Club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to the Operation Manager of the Club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs