LF
Lukhanyo F
1 reviews | Active since Dec 2014
07 Oct 2015, 16:11
Contract expired on the 25 August '15 but still
My contract expired on the 25th August 2015 but Zone fitness still deducted money. Called to alert them and I'm told to specifically give them a written request to cancel. How convenient of them. These people are ****** man. You sign a contract stating the duration of the agreement but when the time has come the onus is left to the member. Pls cancel my contract and enjoy the extra money you got. I bet that's how you make your profits.
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Zone Fitness's replyOfficial
07 Oct 2015, 16:39Hello Troublemakers714,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I have logged the complaint to the Operation Manager of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I have logged the complaint to the Operation Manager of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply07 Oct 2015, 16:39
Official
Hello Troublemakers714,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I have logged the complaint to the Operation Manager of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I have logged the complaint to the Operation Manager of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs