Contract ended. Cancelled month to month fees on website no confirmation.

Worst service when it comes to the end of your contract. Contract has ended in April 2023. Debit orders were still being deducted. Canceled contract on website. Belleville and Campus Square websites confirmed the cancellation was sent. 2 months down the line I'm still getting messages my account is overdue. Phoned Campus Square to explain what is happening. Was interrogated for 15 minutes telling me Im the only one that has this problem. Asked me 1question three times over and over the more Im explaining I did not get confirmation on the mail I sent from their website the more the consultant is telling me Im the only one that did not get confirmation. After really 15 minutes of interrogation I was told that they will check their system and if they cant find proof I will be liable to pay for the cost. I told her thats not going to happen why should I be held responsible if their system malfunctions. My questions is why don't Zone Fitness just furnish us with a normal email address in order for its members to have proof of correspondence. Is this another to get gym fees out of its members knowing very well their system does not work and you will be held responsible. WILL NOT RECOMMEND ZONE FITNESS.