1 reviews | Active since Jul 2013
Contract Cancellation - no response
11 August - I sent a request for my Zone Fitness contract to be cancelled. <br> 13 August - I received a response requesting further details from Chris Butcher at Zone Fitness, Marcus Petersen was cc'd in on the response<br> 13 August - I responded with details requested<br> 18 August - I followed up, with no response<br> 20 August - I followed up, with no response<br> 01 September - I followed up, no response yet<br> <br> I have been a member for +3 years, of which two were a fixed two yearly membership. According to my agreement with them, after 2 years, your contract becomes monthly. It cannot possibly be this time consuming to cancel a contract! I am seriously unimpressed with your service Zone Fitness, and am not one for social media, but if that's what it takes to cancel this contract or get a response, I will do it. <br>
Firstly I would like to apologize for the experience you have had dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our telephone conversation, I will keep you updated as we try and resolve this issue as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the experience you have had dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
As per our telephone conversation, I will keep you updated as we try and resolve this issue as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs