SK
Sisanda K
1 reviews | Active since Sept 2015
08 Sept 2015, 10:33
Contract Cancellation Issues
I had a 2 year contract with Zone Fitness which ended at the end of July 2015. I called the Gym on the 25th to find out what process must I follow when I want to cancel the contract and was told to email [Email Removed] I emailed her on the 24 July but never got a response from her. My last debit went at the end of July and sent her another email asking her to confirm that the contract was cancelled and still no response. 1st of September money was deducted from my account for membership and when I called to ask what happened to my cancellation I was told to email Thuli who doesn't respond to any email of which I did but I still haven't received a response from her :(
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Zone Fitness's replyOfficial
08 Sept 2015, 11:44Hello Sisanda7,
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
I look forward to hearing from you
Kind Regards
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
I look forward to hearing from you
Kind Regards
Zone Fitness's reply08 Sept 2015, 11:44
Official
Hello Sisanda7,
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
I look forward to hearing from you
Kind Regards
First of all I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier today, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged the complaint to the Operations Manager of the club, and someone from the club should be in contact with you as soon as possible.
I look forward to hearing from you
Kind Regards