contract cancellation - ignoring my cancellation

I completed paperwork regarding the cancellation of my contract with the gym at the Cape Quarter Branch. When I mentioned I wanted to cancel, the staff ignored me. After waiting at the counter half an hour a staff member handed me a form to complete regarding my cancellation. <br> <br> I have received an email from the accounts department, and it seems my contract has not been cancelled. It is almost as if the staff are completely unwilling to help when they hear you want to cancel, but when you want to sign up they come running. Now it seems they are expecting me to pay for another month of gym fees although I have already cancelled my contract.