TN
Tsepiso N

1 reviews | Active since Nov 2015

12 Nov 2015, 15:46

Contract Cancellation

Hellp Peter<br> <br> I have joined Zone Fitness in September during the promotion, i went there once. During October i moved from Parow to Kensington and there is no gym around. On top of that, i am starting a new Job at the end of this month in Durban. I told them about this and requested to cancel my membership they played hide and seek with their not making sense explanations.<br> <br> I blocked the debit order because i can't pay for something i am not using. If they don't cancel my membership i will see them in court.<br> <br> They can't be preventing us from cancelling our membership, especially if we have valid reasons. They can threaten me with legal action i don't care, i will see them in court we all have lawyers.<br> <br> In the meantime i will go start a campaign on Twitter about how **** their service <br> <br>

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Replies (1)
Zone Fitness
Zone Fitness's reply12 Nov 2015, 16:34
Official
Hello tsepisonzayo,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.

As per our phone conversation, I will be logging your complaint to the Operations manager of the Club, someone should be in contact with you as soon as possible to help resolve the situation.

Kind Regards
Stephen
Zone Fitness Clubs