Contact cancellation frustration

From: Mpho Molokoane Sent: 26 June 2019 09:01 AM To: ***; *** Subject: Contract cancelation Morning, First of all I would like to express how extremely unhappy I am at how opportunistic Zone fitness is. I signed up for a six months gym contract end of August 2018 with the Pretoria cbd Zone fitness which I assume the contract officially started in September 2018. When the staff called to confirm I expressed that I no longer wanted to continue with the contract and that they should not proceed with it. I was informed that I needed to come and bring back the card and form that I filled in. I have since not been able to due to personal constraints on my part and I accept that the contract continued because I had not gone there to cancel it as I was told. So I paid the term and accept that. What frustrates me the most is the fact that I had been calling all along to enquire on whether I can cancel in any other way than going to the gym personally and in all those times I was told that I need to come there personally. After the term which I assumed was in February, counting from September, I cancelled the debit order with my bank assuming that the contract had ended. No one had the courtesy to contact me and inform me that it will then be on a month to month basis! And then eventually, after getting smses that my account is in arrears, I decide to go and cancel it. When I get there yesterday, the lady at reception informs me that my contract ended end of May. How??????? When it was a six month contract that started in September?!!!!!! And then, the cherry on top, I’m told there is nothing for me to sign and that I should send an e-mail. Do you know how many times I have called these people?????? Now after taking my time to come there you tell me to now send an e-mail???? I paid R935.00 which I could have not paid had your staff informed me the numerous times I have called to cancel that I can simply send an e-mail!!!! See the attached e-mail I had sent as I was desperate to cancel this membership. Cancel my contract effective immediately and explain to me how you are saying my six month contract ended May 2019 when it started September 2019.