Complaint Patrick

I would like to lodge a formal complaint against Patrick at your Promenade branch.

He called me to ask me about joining. I told him I have 2 subscriptions and the monthly installment increased from R99 pm to R250 pm. I also informed him I ddnt receive communication and because of this my debit order didn't go through. I asked him why this happened and this is where he started giving me attitude and his tone of voice changed. he explained that it's because it's on a month to month basis and I should come to the gym to find out more information. Which I understood he cannot answer my questions. I explained to him I can't come to the gym if he can please get me the number for their reception desk.. his reply to me was to go look for the number on the website 😕.

I was shocked at his reply and his attitude towards me, I again asked him seeing that he is at the gym if he can go to the reception desk and get the number. He proceeded by saying I must get it from the website and spoke to guy that was there with him saying "why did I call this client! OMW I'm a client that is being treated with so much disrespect.

I requested his managers number that he refused to give at first after a while He gave me the branch's number. He then goes on to say again "why did I call this client! My work is going behind because I'm on this call"

I was so upset I told him that I work with customer service and this is not how you deal with clients. He rep**** with" I'm ending this call now and puts the phone down in my ear"

I called the branch only to find there are no managers on duty to lodge a complaint. I had to request the head office number and was given the Bellville branch number???

I cannot just let this slide, You should have the RIGHT PEOPLE in the RIGHT ROLE.. Clearly Patrick needs some training in client etiquette and how to deal with clients when he doesn't know the answer to their questions.

I then called the "head office number" and spoke to a lovely lady named Maggy at your "Bellville Branch" I explained the above to her and her calm and friendly demeanor naturally calmed me down. This is the calibre of staff that you should have dealing with your clients.

That being said after calling up and down and not getting hold of a manager I sent an email for this matter to be addressed.

I sent an email 5 working days ago but has not received any response, hence I am now taking this Hello Peter.