1 reviews | Active since Jun 2016
Cannot cancel a membership for a gym that isnt even open yet
<p>I signed a 24 month contract on 11th of March this year for your gym that is to be opening in Muizenberg in August.</p> <p>Upon signing, I noted that circumstances may change with my occupation before august so I was hesitant to sign, however i was assured by the sales rep as well as the manager on duty, that I may cancel anytime before the opening date of the new gym.</p> <p>The change that I suspected has indeed taken place, and I tried to cancel my membership this past weekend. The manager on duty, a different manager this time, told me that my 5 day window has expired and I therefore cannot cancel. I understand that it is written as such in the contract, however I was originally Assured that this is a special occasion because the gym has not yet opened. The manager was particularly unhelpful and told me that theres nothing he can do for me and that i must just complain about it on hellopeter. I also tried the contact form on the Zone Fitness website but have not recieved any kind of response. </p> <p>I am particularly aggrieved by the fact that I am now stuck to pay 60% of a 2 year contract for a gym that doesn't even exist yet. And this is only because I was grossly misinformed upon signing the contract.</p> <p> </p> <p><br />BE CAREFUL WHAT YOU SIGN!! and dont listen to a word they tell you, they are just after your money. :(</p>
Good Day Mr Meierhans
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this to our attention.
As discussed in our phone conversation, I have logged your complaint to the Regional Manager of the club, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Good Day Mr Meierhans
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this to our attention.
As discussed in our phone conversation, I have logged your complaint to the Regional Manager of the club, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
