JM
Juan M
1 reviews | Active since Apr 2012
10 Mar 2016, 19:33
Cancellation Requested July 2015 Still Debiting
I phoned to cancel my membership in July 2015. Thuli instructed me to email her [Email Removed] with personal details to effect the cancellation. I did this have the sent mail. The membership was not cancelled. Please explain? I am still being billed. Please cancel with immediate effect and refund all the payments debited after cancellation.
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Zone Fitness's replyOfficial
11 Mar 2016, 09:52Hello jlmeyer,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply11 Mar 2016, 09:52
Official
Hello jlmeyer,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged your complaint to the Operations Manager of the club, as well as our National Debtor Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs