1 reviews | Active since Jun 2015
Cancellation of Account - Refund????
<p>Hi</p> <p>I have been a Zone Fitness member for 2 years, I have cancelled my account via their web page months ago.</p> <p>I have left countless messages for someone to call me back at their Cape Quarter branch; however up until recently I found out that my contract has EXPIRED and Ive been moved to a "month to month" billing! I have not signed for this nor was I made aware. Julian & Chantelle (Cape Quarter branch) were supposed get Garth to sort this issue out before the next debit order, however another R400.00 has been debited off my account!</p> <p>Clearly the mailing address (only person at Zone Fitness to sort this out) - ********** is way too busy debiting expired accounts to see to his mails & take phone calls!</p> <p> </p>
Good Day Deanna
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to both the Operations & Regional managers of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Good Day Deanna
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to both the Operations & Regional managers of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs