Cancellation fee dispute

After experiencing bad service from zone fitness being **** to by manager Jamie who promised to deliver my card at nearest zone fitness branch or my work place, having to call so many times to inquire about my card and being misadvised continuously until i had to write a complain to be assisted. It is appalling that as a paying customer who has not been taken care off after signing, have been denied a cancellation and a refund for paying and not being able to use services due to miscommunication by zone fitness management. Even while in contact with management after my complain i have had my emails ignored by Jamie and Claudia until i call to get a response which shows that zone fitness doesn't value their customers even after complaining. All you are Good at is hiring a sales team that is good at harassing people to get them to sign but suck at delivering a service that we pay for... I would like to dispute paying cancelation fees and i still want to leave zone fitness because your customer service is the worst i have ever came across