TM
Thandie M

1 reviews | Active since Oct 2012

14 Apr 2015, 08:39

Cancellation

I`m writing this to express my dissatisfaction with the membership. I sign up for a 2 year contract with Zone fitness in Wynberg but used the Rondebosch gym. Now due to having a toddler that just started cr?che I don't have the time. I phoned the Company to enquire if my membership can be cancelled because I`m paying for services I`m not using. I was told because I signed up for a 2year contract I will have to pay for the months remaining. That is absurd because at the end of the day I'm not gaining anything but the company is enjoying my money. I phoned a couple of times and basically I feel like I`m forced to pay and if I don't I`ll be listed on ITC.I`m sure if I direct my concern to the Consumer complaints I`ll be assisted.<br> <br> Please I`m giving your company a chance to rectify this mess.<br> <br> Regards<br> Unhappy member

0
Replies (1)
Zone Fitness
Zone Fitness's reply14 Apr 2015, 09:29
Official
Hello mampri0,

Thank you for bringing this matter to our attention.

The Operations manager will be in contact with you soon to assist with your cancellation request.

Kind Regards
Ilse
Zone Fitness Clubs