1 reviews | Active since Feb 2015
Breach of contract as well as aggressive staff.
Although I was advised against joining this gym by friends who'd had negative experiences with Zone Fitness, I decided to give them the benefit of the doubt - a decision I now sorely regret. <br> <br> Around 4 months ago, I began to notice sums of money missing from my account. I endeavoured to find where these amounts were going to no avail. The issue persisted, therefore I decided to visit my bank to get statements.<br> <br> It was then that I realised that the money that was so rapidly leaving my account was due to bank charges, R115.00, which would be taken out of my account between 3 - 4 times per month. The reason for these bank charges was due to a debit order at Zone Fitness which was going off numerous times per month, instead of once per month which was stated in my contract.<br> <br> I then went to the branch where I signed the contract and spoke to the financial manager (Tasneem) about why my account was being debited so many times per month instead of once as agreed. She was rude, unhelpful and abrasive. <br> <br> Firstly, she claimed she could \not find"my contract as the system was offline. I did not leave"
Thank you for bringing this matter to our attention.
The Operations manager of the Durbanville branch will be in contact with you soon to assist.
Kind Regards
Ilse
Zone Fitness Clubs
Thank you for bringing this matter to our attention.
The Operations manager of the Durbanville branch will be in contact with you soon to assist.
Kind Regards
Ilse
Zone Fitness Clubs
