WH
Waathiq H

1 reviews | Active since Feb 2015

19 Feb 2015, 08:00

Breach of Contract

Myself and partner joined your Gym at N1 City Mall on a Saturday we were advised by the representative that they needed banking details for the application form and once this was uploaded on the system we could request for this to be removed, we advised the representative at that point we would be moving to a new area in hopefield and we had concerns that their is no Gym their, the response was if you move to a area where we do not have a Gym we will cancel the contract, I contacted the gym on the the Monday morning to have these banking details removed and was advised by the administration lady that this is not possible and we would need to pay cash before the 21 and the direct debit wont go off i was nor comfortable with this as I do not like debit orders, requested thw contract to be cancelled, I was advised I would be contacted within 48 hours to have this confirmed I went in the Gym two occasions after this within the 5 days with no real feedback eventually your Gym took of two payments which infuriated me because this is what i wanted to prevent, I contacted the manager last week explaining what took place and was told this would be sorted out and he would call me back.

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Replies (1)
Zone Fitness
Zone Fitness's reply19 Feb 2015, 08:21
Official
Hello hiltonw1,

Thank you for making us aware of this matter.

The Sales manager of the Milnerton branch will be in contact with you soon.

We do apologies for any inconvenience caused.

Kind Regards
Ilse
Zone Fitness Clubs