EP
Elize P
1 reviews | Active since Jan 2016
23 Jan 2016, 15:13
Billing me for an account that was cancelled 2012
I cancelled a 2 year contract (#6326) in 2012/2013 with Keyaam at Wynberg branch. I have recently changed banks and since then have been receiving sms saying my account is in arrears and now being handed over to Attorneys. I found out today that this account was never cancelled and Zone fitness has been debuting my account every month since 2012/2013. This is *****!!!! And you want to take me to lawyers???
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Zone Fitness's replyOfficial
25 Jan 2016, 10:21Hello Elize.P,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply25 Jan 2016, 10:21
Official
Hello Elize.P,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the Club, as well as our National Debtor Manager, who should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs