sP
seliti P

1 reviews | Active since Sept 2015

27 Sept 2015, 23:02

Bad treatment by Operation Manager.

I came to gym as usual in the afternoon,i locked my gym bag in a change room,and after my session i went back to the change room and found my locker opened and my gym bag gone with my car keys and membership card and other staff. I went to report the incidence and took the statement with some very helpful and concerned gym staff. And i asked to see the person in charge and they refered me to the Gym Manager who came and showed no concern.And the next day i went to see the same gentleman(Gym Manager) to come and officially report the whole incident and try to get my new membership card.After some misunderstanding, he told me to cancel membership and how in his power can help me to quickly do the cancellation,and he furthermore said that he does not even believe my report.\I AM SO DISSAPPOINTED AND EVEN LOST INTEREST TO GYM WITH ZONEFITNESS". I thank the complex security who made sure that my car is safe while......"""

0
Replies (1)
Zone Fitness
Zone Fitness's reply05 Oct 2015, 08:28
Official
Hello seliti,

Firstly I would like to apologize for the unpleasant experience you have had at one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.

I have logged the complaint to the Regional Manager of the club, and have added the Operations Manager to it as well so he is aware of the situation. Someone from the club should be in contact with you as soon as possible.

Kind Regards
Stephen
Zone Fitness Clubs