bad treatment
<p>I am MR M.Engelbrecht from Mitchells Plain and has joined Zone Fitness at Westgate Mall.My complaint is, the day i joined the gym i told the guy that my salary gets paid in on the last day of the month(not the last working day of the month).Every time when the month end on a weekend then i'm in arreas and have to pay a penalty and my card is deactivated.My wife has quite lost interrest in being a member( she is in arreas and her card is deactivate too.) </p> <p>That's why you lose clients. I doubt that i will continue being a member after the 2 year contract </p>
Good Day Mr Engelbrecht
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for contacting us.
As discussed in the email correspondence I have sent, I have logged your complaint to the Membership Accounts Controller of the Club, as well as the Operations Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Good Day Mr Engelbrecht
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for contacting us.
As discussed in the email correspondence I have sent, I have logged your complaint to the Membership Accounts Controller of the Club, as well as the Operations Manager, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs