Bad service from Simone Beukes at Milnerton branch

I was a member for a couple of years with Zone Fitness and after many frustrations with the gym from:

- Getting the incorrect times for classes starting, days of different classes. (I would be told a day and time of a class just to get there and it wasn't happening on that day or it would have started already and I was about half hour late.) - Sound system not working and then a class had to be cancelled - numerous times. - Classes being stopped or swapped around without informing members. - Cleaning staff talking incessantly loud in the ladies cloak rooms. - Cleaning staff lying on a bench in the ladies cloak rooms chatting away on their mobile phone.

Then they moved to a different part of Sable Square where the parking and surrounding area wasn't safe and so I decided to cancel my membership at long last. I contacted Simone Beukes telephonically in April already upon which she told me that my membership ended soon and that the last debit order would be on 01/06/2018 - the amount of R185 per month.

However, during May she sent me an email to tell me that my membership ended in the middle of June 2018 and I thought I may as well make use of it before membership ends but when I tried to get access to the gym I was told that my card had been deactivated. I then took it that my membership had come to an end.

Yesterday, 05/07/2018, a debit order of R217 (not my debit order date) went off against my bank account and upon querying it, Simone told me that my membership only ended end June 2018 whereupon I told her what she said verbally and in writing are two different things and that furthermore, I couldn't even make use of my "membership" during June because staff told me my card was deactivated. Simone wasn't in office this morning, so the lady who assists told me that my membership is still active on their system.

So: while my membership was still active to allow for debit orders to be deducted, my card to allow entry was deactivated. So I totally refuse to pay this and will have my debit order reversed. I'm doing this because it's the principle of the matter. It's not the first time I'm getting such unprofessional service. A few years back when I changed from branch to branch I had endless problems with Zone Milnerton still deducting money from my account while I was paying for another branch as well.