Bad Service Delivery

Dear Charlton<br> <br> Hope you are well.<br> <br> The reason for my complaint is the bad service delivery in your Parow branch.<br> <br> This is now the 2nd time that this occurrence has taken place.<br> <br> Scheduled bookings that is being cancelled without the client being informed prior to the time via sms notifications.<br> <br> I have made a booking yesterday at 14h00 with your Reception lady that did not convey or act responsible and professional at the time of my call handling the call with an ill mannered approach for the evening class at 18h00 done by Zandile . My booking was on the list confirmed.<br> <br> Upon arrival we were told that the class has been cancelled without prior warning or notification.<br> <br> We were informed however of the reason of cancelation only afterwards.<br> <br> One will understand that there is already an replacement trainer on standby in situations like these.<br> <br> Even at the time of the occurrence there was not even an standby manager on the floor to assist or even show some kind of acknowledgement or remorse.<br> <br> I am appalled by this low level of disturbing customer service .<br> <br>