Bad Service

It is with great concern to submit ANOTHER complaint wrt the bad service at the Wynberg club. THIS PLACE IS GOING FROM BAD TO WORSE. This morning all members had to shower in cold water AGAIN. Keeping in mind it was raining and cold outside. Do they not do facility checks at this club? This is totally unacceptable. On the floor I queried with a personal trainer about the shortage of equipment and another female staff member barged into the conversation and told me I must appreciate what I have. That is no way to speak to a customer. I pay to be there, she works there. Who does she think she is? I queried again about obtaining generators with winter being at our doorstep. Members stand outside in the dark and cold when there's load shedding. I queried this before, but promises are being made with NO definite answers or results. I do not wish to speak to the operational manager at the club as nothing has been done with my previous concerns that I've raised. Lastly, please forward me the operational director Liesl Albers' e-mail address. I would rather deal with her directly.