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Ntsikelelo N

1 reviews | Active since Nov 2015

11 Nov 2015, 14:07

BAD SERVICE

I joined Zone Fitness in Bellville. When they were busy with renovations they asked which gym would be close to me and ended up utilizing the Brackenfell gym. I decided to upgrade to the Super Club since I work in Bellville and would like to gym at both places. <br> <br> The nightmare started when my card was linked to the wrong person and always had problems every time I had to use either gym. My account was also handed over in the upgrading process Do you know how frustrating it is to wake up early in the morning only to be turned away at the gym because of an error that Zone Fitness made?<br> <br> Although I managed to settle the arrears I have been experiencing the same pain. If it is not my information that is incorrect then it is outstanding premiums. Although I have tried numerous times to request the Bellville staff to call CreditWorks to get an updated statement nothing has happened yet. I am so disappointed in your service that I no longer want to be part of an organisation that does not value their customers.<br> <br> I have called and made personal visits to sort the matter out but clearly it is not enough as I am still not able to use the service.

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Replies (1)
Zone Fitness
Zone Fitness's reply11 Nov 2015, 16:20
Official
Hello Prezeres,

Firstly I would like to apologize for the unpleasant experiences you have had in dealing with some of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.

As per our phone conversation, I will be logging the complaint to the Operations Manager of the Club who should be in contact with you as soon as possible to help resolve the problem.

Kind Regards
Stephen
Zone Fitness Clubs