1 reviews | Active since Jul 2015
bad service
i went to Zone fitness today 23/07/2015 to cancel my contract, they asked for my gym access card of which I didn't get in spite joining their gym in June, they requested the copy of my contract of which still I was not given by their consultant during the membership joining. now they asked me for R 2700.00 for cancellation of that contract, I asked them write that information down regarding the termination of contract terms, he refused. and I got another threatening sms that my account is in arrears, I once complained about them on this website and was promised that their operational manager will contact me after some investigation but have not received any response.<br> now all I want is to terminate the contract with them and carry on with my life.
I would like to apologize for the unpleasant experience you had at one of our clubs, and that someone has not made contact with regards to your previous complaint, it sounds very out of the ordinary and will be investigated. I have escalated the complaint to the Regional Manager, someone should be in contact as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
I would like to apologize for the unpleasant experience you had at one of our clubs, and that someone has not made contact with regards to your previous complaint, it sounds very out of the ordinary and will be investigated. I have escalated the complaint to the Regional Manager, someone should be in contact as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs