Bad customer service

So last year November side one of Zone fitness sales rep asked me at Westgate mall if I was interested into joining and after much collaboration, I eventually did. I fill in the forms and explain everything, I even told them I get paid on the 15th of every month. Low and behold on the 25th they debit and obviously the debit returns because it's not the 15th I left it thought maybe it was a mistake, but then in January again the 25th. So I go to Zone fitness in Westgate an I explain to this male working there that Zone fitness is costing me unnecessary bank charges for debit on dates that I didn't give them, as his about explain this othe female comes a long with an attitude saying we only debit on the 25th with no exception. The othe Zone fitness employee gets another sale consultant to help and he gives me an email address that I should email.

Again I can't be helped because they only debit on the 25th and I should try and pay in advance. In what day an age are you guy's living in? You want me to accommodate you, but you don't want to accommodate the client. I haven't once used your gym, due to debits always going off on the wrong days. My bank chages increase every month because you keep on debiting almost everyday like you trying to catch fish hoping that there will be money.

I asked to cancel the membership but I have to pay the entire years gym membership fees even though I have never been inside to utilize the equipment.

I trying to find the Ombudsman to help me get out of this contract, because I am paying for membership fees and bank charges and they(Zone Fitness) don't want to take any responsibility that they lack vision and growth.