bad customer service

I called in at the customer service line the person who answered was Fikile the receptionists at the gym so I called to ask about my account and how many days of grace is a client given if the client did not pay on time she answered at first and it was useless as the was no point in her answering the phone because she did not solve my query and she hung up on me, I called again she answered and hearing that it was me answered but was speaking with her friend and i held the phone for ten minutes still hearing her speaking to her friends, to me that's poor customer service and showing that staff there are just taken to be ever u a point them be and not trained at the job as well. Zone Fitness is not well marketed at all and not big brand name it will never grow if customers are treated this bad and can't answer simple questions and this also shows that they only care about money and not the client