Bad Customer Service

<p>I signed up with Zone Fitness in Fish Hoek where I was speedily helped with friendliness and promises. </p> <p> </p> <p>I made a cash payment of more than R2000 for an full years subscription.</p> <p>The next day I was called by the consultant to stop me from coming to the gymn as I now needed a Dr recommendation before using the gymn.</p> <p>This was more than a month ago. </p> <p> </p> <p>I called the consultant to order a cancellation of the membership on Monday morning who promised me that there is no problem for me to get refunded upon which we agreed that can pick up the money later the day ********** <p>Upon my arrival expecting my money back, I was told that they don't keep large amounts of money at the gymn by Charmaine, the manager and that I will get the money transfered the next day.</p> <p>I made it very clear that I'm not happy with the fact that I didn't get my money back.</p> <p>Before I left the premises,Charmaine promised me that my refund have been approved and that it will be paid into my account the next day.</p> <p>The next day, no payment was made by them, nor received.</p> <p> </p> <p>Everyday of the week,the same story. </p> <p> </p> <p>It's now Friday,past COB and I still didn't receive my money.</p> <p> </p> <p>All I received was empty promises from Charmaine and about 20 minutes ago, a Whatsapp message reading:[07/15, 6:20 PM] Charmaine Gymn Manager: Everything from my side was done..I can only do so much..<br />[07/15, 6:20 PM] Charmaine Gymn Manager: Plus can you be patient.</p> <p>This is not how I expected to be treated. I am very disappointed in Charmaine and Zone Fitness.</p> <p> </p> <p>From Shane Daniels</p>