Bad, bad bad

This was sent on Sunday, 22 Sept 2019 and yet no response

In August 2019 I agreed a 24 month contract with Carlene from the West gate branch.

My agreement/contract is a Super Club and R225 was the instalment agreed upon, Carlene advised that because i was signing up in Women's month the entire month would be free of charge and the first deduction would be end September 2019.

Now I have FOUR concerns;

My first being Zone Fitness claimed the first instalment in August 2019 (which goes against our agreement) and not something that I personally budgeted for.

Then secondly these payments have been going off, and then reversing on more than TWO occasions causing my account to go into arrears. These payments taken incorrectly have caused me an increase in my banking charges. BANKING FEES FOR THE PAYMENT GOING OFF PLUS REVERSAL CHARGES AFTER THEY HAVE BEEN REVERSED.

Thirdly, the instalment you have been deducting is R255 and not R225 like i originally agreed (which goes against our agreement).

And to finally top it off, my Club Card has been suspended due to 'NO PAYMENT'. Like seriously?? Not even my fault! And when I got to gym and speaking to the Admin at the Front Desk explaining my situation her response is and I quote ' you can gym if you make the payment now or you must wait till your next instalment goes off'. Has she not been listening to what I told her? I know that being in this industry entails you to the extra mile for your Guest. Based on my quest do you think she went the extra mile to assist me? Because certainly I didn’t feel satisfied.

I honestly feel as if i lost faith in your brand. I would like to add that apart from all of these pointers this one ****es me off the most. Planning my day and then going to gym only to be told that my account has been suspended for something out of my control demotivates me in ways that no one would understand

Attached is a most recent history of my transactions. from August to date however i just want you to have an understanding of the concerns.

A follow up email was sent to 72 hours after receiving no response from them I have called the branch but no acknowledgment to even assure me that they have heard my concerns

They wouldn't be in my recommendation list as no customer service etiquette, NIX