FH
Fareed H

1 reviews | Active since Jun 2015

05 Jun 2015, 17:44

Awful experience

I requested the penalty for cancelling a 24 month contract and it appears to be 60% of the outstanding months. <br> <br> I am aware that there is always a penalty fee for cancelling the contract prematurely, but I think it is unreasonable for it to be 60%.<br> <br> I see that there are a lot of people complaining about the same situation. <br> <br> The gym is cramped up, bathrooms are terrifying and staff is unhelpful. It is rather outlandish that they only give you a 7 day period to cancel your account.<br> <br> To conclude

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Replies (1)
Zone Fitness
Zone Fitness's reply08 Jun 2015, 06:49
Official
Hello mfh786,

Thank you for bringing this matter to our attention, I have logged your complaint to the Operations Manger of the Club, they should be in contact with you shortly.

Kind Regards
Stephen
Zone Fitness Clubs