JM
Jacqueline M

1 reviews | Active since Oct 2015

16 Oct 2015, 16:34

Arrears

Good day<br> <br> I went to Zone fitness wanting to join beginning of August 2015. I am a student who usually does part time jobs if I can.<br> <br> I was given two forms as I was joining for my young sister as well. We wanted a membership for R125 but we both had R100 each so I suggested we come back again when we had the full amount but the Zonefitness assistant said we join the R100 membership and use it just for that 1st week of August as August was free for women's month then the following week we can sign the correct forms for the right membership. The day we were there was on a Tuesday, we started gyming on Wednesday and Thursday. Friday morning I was told I had lost my job. And so I told my sister I can't take up the gym anymore because of lack of funds. We then concluded that since we never signed the actual forms for the R125 membership zone fitness and us had no contract but to our surprise beginning of September an sms came asking for payment. <br> <br> I need someone from head office to contact me. Please this is now a nightmare because August was free and we paid R200 and we were at the gym for 2days. This is confusing. Zone fitness is unfair. Their service is horrible . I regret

0
Replies (1)
Zone Fitness
Zone Fitness's reply19 Oct 2015, 09:13
Official
Hello Minenhlejackie,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.

I have logged your complaint to the Operations Manager of the club, and someone should be in contact with you as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs