Appalling service

<p>I've been a member of Zone fitness for over 6 years, which I thought counts for something. It doesn't, a few months ago I skipped payments due to financial restraint, I then walked in to wynberg branch to make payment. I was then called in to a room to be interrogated, like a school child. The lady that deals with 'debtors' has no customer service at all. And when I told her my situation she said 'you need to understand I deal with so many people with the same stories'. After I paid the account I asked never to see her again. I then gave my bank details which has not changed for 6 years, but zone fitness failed to direct debit. Not once but for the past 3 months! The manager of zone fitness assured me that it has been corrected however whenever I walked in to a branch, I get told that I need to pay my account and an extra,'cash handling fee'. I refused to make any payments after the second month. And now I am waiting some sort of contact from them so that I can take this further, but no contact was made. Instead I receive a marketing call to find out if I have any people I'd like to refer. My credit record is being dragged thru the mud because of the failure to direct debit, I have been in to the branch numerous times but this would be my first step at taking some sort of action</p>