Appalling Customer Service

Horrible customer service.

Facilities are absolutely filthy and just as I was about to start gyming there, 2 friends personal possessions were ****** from from their secured locker. When I spoke with a representative in the cancelations department, she quotes me R1364, this was a few months ago. Today when I enquired given that I have made normal installments, I was notified it is R1722. When I enquired why it is now more, I was informed their cancelation fees change all the time.

When I asked to cancel. I was told abruptly, 'as I said before. You need pay it directly and on a specific date, would you like bank details?...'

I completely understand rules are rules but customer service is important and I work for a company who has an agreement to sign up members at a discount. I will consider having a word with them about taking business elsewhere. I am shocked and appalled at the manner in which i was treated and I work for an international customer service company specifically in the quality department.

Happy to take my business elsewhere.

Facilities are unhygienic, filthy, never smells clean (this is completely separate from the fact that people are sweating) I don't appreciate being treated to spoken to as if they are a charity I have to pay for a service which I am not getting. Completely unacceptable to say the least!