MN
Musa N

1 reviews | Active since Jun 2015

24 Jun 2015, 17:44

Appalling Attidute

I believe when you are a receptionist or a trainer you are therefore the face of the company and this particular lady does not know what that means.<br> <br> As usual and as i would do with the rest of the staff, i greeted this lady so politely because i attend her 6.00am classes every morning and i was expecting the same response. The attitude she gave me yesterday ( 23/06/2015) was shocking, not only did i greet her once, but three times just to be hundred percent sure of the reciprocation i was getting from her, she mumbled and clearly this time i was not mistaken and she actually said it that she does not want to greet me.<br> <br> Now what sort of a customer service is that, putting such a face so early in the morning. i will never attend her classes again, i cant even wait to be done with their contract and i will be definitely NOT renewing.<br> <br> I must however state this, i never had a problem with the Zone Fitness - Kloof Street staff in general and it also pains me having to write such but this is something that needs to be dealt with as i believe if she could do it to me, she is definitely doing it to other people as well.

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Replies (1)
Zone Fitness
Zone Fitness's reply25 Jun 2015, 08:50
Official
Hello musa1108,

Thank you for bringing this matter to our attention, we would like to apologize for the unacceptable customer service you received, I have logged your complaint to the Operations Manager of the club, and someone should be in contact with you regarding the complaint as soon as possible.

Kind Regards
Stephen
Zone Fitness Clubs