1 reviews | Active since Oct 2015
Accounts in arrears
Hi <br> <br> I cancelled my membership account 1st QTR of 2013, that is when I relocated to JHB. All payments went through a debit order... they debited R300 from my accounts for 6 months, so I was not charged a cancellation fee.<br> <br> Today (2015/10/12) I get a sms from from their Lawyers stating that I owe money... for what I dont know!!!<br> <br> I called the lawyers and they asked to call me back, I called Brackenfell Zone Fitness and still they said they will call me back.<br> <br> My question is why would I owe them if they had access to my account and debited my membership fee for a full 6 months.<br> My other is why wait for more that 2 years for anyone to call me (at the least) to let me know of the issues before taking the matter to the lawyers<br> <br> This is such bad service and I am shocked at this.
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the club, and someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention and allowing us the opportunity to investigate.
I have logged your complaint to the Operations Manager of the club, and someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
