accounts at zone fitness

Good day,

Hope this mail finds you well.

Kindly note on the 26 FEB 2021 two attempts for a debit order of R225 was made which cleared as stated on my statement The 8th, 15th, 25th March 3 attempts were made again and it cost me R330 For FAILED DEBIT ORDERS. The 31 March debit order went off for Zone fitness, the 9th 15th 23rd April 3 attempts was made again and it cost me another R330.

After full consideration on the on the 21 April i have informed Zady van Rooi that i have stopped the EFT as numerous attempts for debit order was made and that I could see that my account was up to date and would like to cancel , she advised if I cancel I must settle the full amount outstanding as my contract is ending the end of August, I informed her that i can't and will be paying via eft she said its fine i may pay. not saying anything else.

According to my knowledge and as per Zady Van Rooi nothing is outstanding.

There after I visited the gym on saturday and was informed that I could not enter as my card was blocked.

Not once was I informed that my card would be blocked or that additional fees would be added to my account, I DON'T KNOW WHAT THAT IS FOR AND WHY IT IS THERE. I feel this is unfair towards me as a paying customer. Not once over the past year and a half have I ever had a problem with Zone fitness until now.

I would like feedback. I feel I do not need to pay anything as there was no communication from your side.

I was humiliated on 21 Jun Saturday morning as i could not enter the gym due to card was blocked, i feel very unhappy about how things is being handled, if there was any communication from your side i would understand.

On the 23rd of June they just emailed to say they took off the penalty and unblocked the card...

As per my my email to Zady Van Rooi the debtor's at Zone Fitness on the 23rd April I will only pay until my contract has ended which ended in Aug , she said it's fine and understood I've got a mail with her correspondence on it.... I paid until end of Aug which was the end of my contract.

Nothing was ever said regards to the money or any extending of contract. Now they are sending SMS's that I must pay arears, I have noting in writing saying I agreed to extend my contract. or any verbal communication.