MF
Mark F
1 reviews | Active since Aug 2011
11 Dec 2015, 13:04
Account paid up but still getting sms to pay accou
HI <br> <br> I was a customer of zone fitness and ended my subscription with them in August 2015 , however im still getting sms from zone fitness saying i must pay outstanding payment , i received a paid up letter however Sandre is not doing her job by closing my account , my worry is that my itc record is being affected and i would like this to be corrected immediately
Helpful (0)
Replies (1)0
Replies (1)
Zone Fitness's replyOfficial
11 Dec 2015, 13:16Hello markfick97@,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier, but unfortunately to no avail, and have sent email correspondence accordingly.
I am logging your query to the Operations Manager as well as the Membership Account Controller of the club, someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier, but unfortunately to no avail, and have sent email correspondence accordingly.
I am logging your query to the Operations Manager as well as the Membership Account Controller of the club, someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply11 Dec 2015, 13:16
Official
Hello markfick97@,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier, but unfortunately to no avail, and have sent email correspondence accordingly.
I am logging your query to the Operations Manager as well as the Membership Account Controller of the club, someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention, and allowing us the opportunity to investigate.
I did attempt to contact you telephonically earlier, but unfortunately to no avail, and have sent email correspondence accordingly.
I am logging your query to the Operations Manager as well as the Membership Account Controller of the club, someone should be in contact with you as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs