Absolutely disgusting and *******ed service, so disappointed.

In 2016 I opened a membership at Zone Fitness Muizenberg two months into the contract I had to move to a different city, I went to the Muizenberg branch and explained the situation to the receptionist and requested to cancel my subscription the receptionist then said that he understands and that I need to pay a cancellation fee of R1500 and that I need to pay cash because their card machines were offline that day I then went to withdraw the cash and went back to the gym and paid the money he then gave me a written invoice blaming it on their systems that were offline which I found strange but didn't think much of it at that time. Fast forward THREE YEARS and I get a message on 15/10/19 from DMC a debt collector agency saying my account has been handed over to them with a balance of R3360 and that it needs to be paid. When I queried this situation with one of their unhelpful membership consultants they simply ask for the slip that I got THREE years ago and if I can't supply the slip I will be liable for the outstanding amount.

Absolutely disgusting and *******ed service, so dissappointed.