***6 --- False information from sales person Tyson

You deserve 0 starts.

COMPLAIN...........................

I joined the in 26 October 2022 membership number: where the sales person was Tyson with cell number ***. He sold me a product of R250 per month and I never had a choice to choose the contract terms. He explained to me that I will be paying R250 every month. throughout the process he explained some of the things to me and at that time I didn't have the time to read throughout the contract terms and conditions as he mentioned that it will only take few minutes for everything and there was no time to read and he was busy explaining. I had few questions which he did respond to me but today I am hearing a different story when it comes to me cancelling the membership. I did ask him about the cancellation fee and he advised that it is 10% of the remaining months of my installments for example R250 x 12 Months = R3000 then 10% of R3000. Because i did not have much time to go home and read the contract and he was responding to all the questions that i asked him and I believed i could cancel at any time with the explained example of how the cancellation would work. He basically **** for the cancellation and I wont be liable of his lies

Basically I signed up for the membership with false information provided to me. This shows how the sales people sell false information to us because When I asked Tyson about the cancellation fee, he was supposed to disclose to me that when cancelling, the discount does not apply. But now that I am cancelling I am being told that. Sales sold me false information.

All the stuff does not have visible name tags in order to recognize them. I was at the mall and I asked one of the sales person about the cancellation fee and he advised me to go to the branch and file for cancellation. I then asked him about the penalties, he asked me about my current installment and I told him it is R250. He then said to me take R250 and multiply by the number of remaining months and on that total amount calculate 10% of it. total was R3000 the the remaining months is 12, he said it will be around R300.

This month around the 14 to 16 November I went to the Lenasia branch to submit my cancellation and I was assisted by Keenan at the reception. I filed the cancellation and also asked him about the cancellation fee, he said it is 15% of the total of the remaining months he asked me how much i am paying and then checked how long I have been on the membership and said it should be around R300. he advised that someone from the cancellation team will contact me and give me the correct figure. Ok I filed the cancellation and left.

20 Nov I received a call from Cecelia regarding my cancellation. she then informed me that I am liable of paying R1500 cancellation fee which also include the discount. I then went to the branch because we didn't understand each other and I needed clarity because I was told of 10% of my remaining installment months by Tyson. The other sales person which I don't recall his name but I can point him out when I see him, he also told me the same as Tyson, 10% of R3000. at the reception also I was told, 15% of the number of remaining months it should be around R300.

There is a lot of false information provided to me from the day I signed this contract. and I did ask about the cancellation clause and Tyson said, it is 10% of the remaining installment amount months. meaning R250 x 12 Months = R3000 then 10% of R3000.

Please inform the sales people to sell us a product with full information not a product full of lies.

Please note that I want to cancel my membership with a cancellation fee of 10% of my current monthly installed as advised in the sale of the membership by Tyson, the other sales person and Keenan. The 10 percent of R3000 is equal to R300. That is the cancellation fee that I will be paying.